Guest Relations / Guest Experience
Reception and Guest Relations Manager
Part of La Petite Maison · Hong Kong
About the role
As Reception and Guest Relations Manager, you will lead the reception team and own the guest relationship end to end — from daily greeting and reservations through to satisfaction, feedback, and the brand's wider guest-facing presence.
Key Responsibilities
- Lead the reception team and oversee day-to-day greeting and reservations operations
- Own guest satisfaction, maintaining a detailed record of guest preferences for future visits
- Respond to guest feedback and complaints directly and professionally
- Coordinate across departments to keep the guest experience seamless from arrival to departure
- Build relationships with regular and VIP guests
- Contribute to marketing and social media initiatives as a secondary part of the role
Requirements
- Solid experience leading a reception, guest relations, or front-of-house team in a premium hospitality setting
- A hospitality management background is beneficial
- Strong leadership, communication, and problem-solving skills
- Comfort with restaurant reservation systems
- Additional languages beyond English are a plus
About La Petite Maison Hong Kong
A French Restaurant & Bar in Central Hong Kong celebrating "the essence of Riviera ingredients: natural, fresh, delicate intensity," with Belle Epoque details, gilt mirrors, and bold artwork.
About La Petite Maison
LPM Restaurant & Bar is a globally renowned dining destination with a presence in some of the world’s most vibrant cities; London, Dubai, Miami, Mykonos, Limassol, Abu Dhabi, Hong Kong, Riyadh, Kuwait, Doha, Marbella, and Las Vegas. Inspired by the Mediterranean spirit of the French Riviera, LPM celebrates the art of sharing. Our dishes, crafted with the freshest ingredients and prepared à la minute, are designed to be enjoyed together at the heart of the table as soon as they are ready. This philosophy creates a convivial dining experience, where exceptional food, warm and genuine service, and a lively atmosphere come together seamlessly. At La Petite Maison, which stands for ‘’The Little House’’ in French, we see our guests as part of our family, and we are dedicated to making each one feel truly welcome. This same family spirit extends to our colleagues, whether long-standing, new, or future members of the team. Our core value is simple yet powerful: treat your colleagues and guests as you would your own family and friends. It is this ethos that guides everything we do and defines who we are.
About the role
As Reception and Guest Relations Manager, you will lead the reception team and own the guest relationship end to end — from daily greeting and reservations through to satisfaction, feedback, and the brand's wider guest-facing presence.
Key Responsibilities
- Lead the reception team and oversee day-to-day greeting and reservations operations
- Own guest satisfaction, maintaining a detailed record of guest preferences for future visits
- Respond to guest feedback and complaints directly and professionally
- Coordinate across departments to keep the guest experience seamless from arrival to departure
- Build relationships with regular and VIP guests
- Contribute to marketing and social media initiatives as a secondary part of the role
Requirements
- Solid experience leading a reception, guest relations, or front-of-house team in a premium hospitality setting
- A hospitality management background is beneficial
- Strong leadership, communication, and problem-solving skills
- Comfort with restaurant reservation systems
- Additional languages beyond English are a plus
About La Petite Maison Hong Kong
A French Restaurant & Bar in Central Hong Kong celebrating "the essence of Riviera ingredients: natural, fresh, delicate intensity," with Belle Epoque details, gilt mirrors, and bold artwork.
About La Petite Maison
LPM Restaurant & Bar is a globally renowned dining destination with a presence in some of the world’s most vibrant cities; London, Dubai, Miami, Mykonos, Limassol, Abu Dhabi, Hong Kong, Riyadh, Kuwait, Doha, Marbella, and Las Vegas. Inspired by the Mediterranean spirit of the French Riviera, LPM celebrates the art of sharing. Our dishes, crafted with the freshest ingredients and prepared à la minute, are designed to be enjoyed together at the heart of the table as soon as they are ready. This philosophy creates a convivial dining experience, where exceptional food, warm and genuine service, and a lively atmosphere come together seamlessly. At La Petite Maison, which stands for ‘’The Little House’’ in French, we see our guests as part of our family, and we are dedicated to making each one feel truly welcome. This same family spirit extends to our colleagues, whether long-standing, new, or future members of the team. Our core value is simple yet powerful: treat your colleagues and guests as you would your own family and friends. It is this ethos that guides everything we do and defines who we are.